Refund policy

Return Policy

ALL SALES ARE FINAL

Because tea is a food product, we can't accept returns or exchanges once an order has been placed. This applies to tea, tea powders and teaware.

IF SOMETHING ARRIVES DAMAGED, INCORRECT OR MISSING

We check every order before it leaves our shop, but if something goes wrong in transit, we'll make it right. Email info@aromateahouse.com within 7 days of delivery with:

• your order number
• a photo of the item and its packaging

We'll then send a replacement or refund the affected item, including its shipping cost.

GIFT CARDS

Gift cards can't be exchanged for cash.

WORKSHOPS

Workshop bookings can be rescheduled with at least 48 hours' notice.

CUSTOMERS IN THE EU AND UK

If you're a consumer in the European Union or the United Kingdom, you may have a legal right to cancel your order within 14 days of delivery. This right doesn't apply to tea or tea powders once their seal has been opened. Please contact us at info@aromateahouse.com before sending anything back.

YOUR LEGAL RIGHTS

This policy doesn't limit any rights you have under applicable consumer protection laws, including where goods are defective, not as described or not delivered.

CHOOSING THE RIGHT TEA

Not sure what to order? Ask us before you buy: email info@aromateahouse.com or visit the shop for a tasting. Many of our teas also come in small sampler sizes so you can try before committing to a larger bag.